why are your shipping rates higher than others?
I use FedEx for all of my custom client and SJM Shop orders. While USPS provides more attractive, lower shipping rates, I have found that they are not as reliable of a shipping carrier. I have had one too many packages get lost in the mail or delayed when sent with USPS, so I have fully transitioned to FedEx Ground shipping to provide you with a higher quality of customer service!
what if i need my order faster than your average turnaround?
My wonderful production partners and I always strive to provide the fastest turnaround time as possible, while still providing excellent quality for your order. With that said, if you need your item(s) produced and shipped faster than my standard turnaround times, send me an email at email@example.com, or contact me here, with your desired turnaround time. I will let you know if that time frame is possible, and at what cost.
Certain shop items can be produced faster (at a minimum $20 rush production fee), while others cannot. Expedited shipping costs will depend on the total weight of your order package, size of your package, distance it will be shipped, and shipping method selected.
what if i order stationery, pillows, totes, and mugs all within one order?
You are free to place one order with all of the items you would like to purchase! I will simply split your order into multiple packages, depending on what you order. I will then send separate shipping notification emails to you for each package shipped. Here is a breakdown of what will ship in each package:
Mugs - all mugs ship on their own, as they are fragile and require extra care!
Pillows & Tote Bags - pillows and tote bags ship in one package.
Stationery Sets & Art Prints - all paper products ship in one package, since they need to be packaged flat in order for your gorgeous items not to be bent!
SheLift Art Prints - all SheLift art prints will ship in one package, aside from all other stationery items or shop products, as my wonderful printing partner will be handling the production and shipping of these prints directly to you!